At what is surely the most uncertain time in the lives of millions, the only thing certain is that there’s no rushing back to life as we knew it before the novel coronavirus (COVID-19) pandemic hit. The widespread impact of the virus has thrown all plans out of gear, and changed the way we approach daily life. For the automotive industry, one major – and immediate – change has come in the form of carmakers going online with car sales. As India slowly gets back to its feet and tries to follow social distancing guidelines that it has been largely unfamiliar with so far, another aspect of the automotive universe is having to evolve as well – the business of car servicing.

Reaching out

During the nationwide lockdown – which began in the month of March and is still in place as Lockdown 5.0 – all car showrooms and service centres across India were shuttered, and at least…

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